Office opening hours:

Mon-Fri 09:00 - 17:00

Tel: +44 (0) 1189 668282

Fax: +44 (0) 1189 294535

 

WebShop open 24/7!

Latest tweets

Technical Sales Manager Opportunity - Would you like to work with a successful, multi-national Solar PV supplier? https://t.co/i7mOp1jkcV
We have an exciting NEW product hitting our shelves in the coming months - Solar Modules are evolving; be a part of it with Krannich Solar!
Solar plane makes history after completing round-the-world trip https://t.co/WbeAUAl45g
Well done to all those who installed in the heat this week - We love seeing photos of your installations, tweet us your best! #solarenergy
It is good to see the sun shining on our modules! https://t.co/S3do03pZFq

After Sales Service

Need to resolve a technical issue or have a question regarding a delivery? No problem. Our qualified service team will take care of your query as quickly as possible. Simply complete our contact form, call us on 01189 668282 or send us an e-mail via info@remove-this.uk.krannich-solar.com.

If something goes wrong, we put it right:

Goods damaged in transit

Goods damaged in transit

We always handle and package your goods with the utmost care and work very closely with our courier and haulage partners to ensure they handle your goods with the same care and attention. If, however, damage does occur while the goods are in transit, we will quickly replace any damaged items without hassle or delay.

Delivery problems or delays

Delivery problems or delays

We carefully select our courier and haulage partners to ensure they share and represent the high customer service standards which we strive to deliver. Sometimes things such as traffic congestion, vehicle breakdowns or inclement weather do unfortunately cause delays or prevent deliveries, however, but we believe that timely and honest communication is the key to making the best of such situations.

 

If something does go wrong with your delivery, we will always inform you as soon as we are aware of any issue and will keep you up-to-date as we liaise with the transport company. In an ideal world, nothing would ever go wrong but, in the real world, we make it our mission to ensure that any problems which do occur are dealt with and communicated as quickly and efficiently as possible so that everyone can make the best of the situation.

Picking errors

Picking errors

We, naturally, take every care to ensure that you always receive the correct quantity of the correct goods but, we're only human, and unfortunately a very occasional mistake might sometimes sneak 'under the radar'.

 

If we have made a mistake, not only will we apologise and blush profusely, but we will of course rectify the issue for you as quickly and smoothly as possible!

Warranty claims

Warranty claims

The products in our portfolio are backed-up by comprehensive warranties to give you and your customers valuable peace of mind. When you're selecting and purchasing products, our sales and technical teams can advise you on the standard and extended warranty options available for each product.

 

If you do experience a component fault on an item still covered by warranty and you need to make a claim, we can help you liaise with the relevant manufacturer and make sure the issue gets resolved as quickly and smoothly as possible.

Technical support for installation issues

Technical support for installation issues

If you need any technical information or are having problems with your system, we are always happy to assist. We can help troubleshoot a problem or act as a point of contact between you and the manufacturer in the event of warranty issues.